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Hello and welcome to the Insign project.


We would like to invite you to participate with our online questionnaire and tell us about your experience with using telecommunication relay services.


The telecommunication relay services we will ask you about include: Text Relay (TTY), voice carry over, Video Remote Interpreting (VRI) and Video Remote Services (VRS). 


This user survey is part of the Insign project, (click here for more information) funded by the Directorate-General Justice of the European Commission, exploring ways of making European Institutions more accessible to deaf and hard of hearing European citizens. The study is being conducted by Heriot-Watt University, Department of Languages & Intercultural Studies in Edinburgh, Scotland.




Prof Jemina Napier

(Principal investigator)




Prof Graham H. Turner





Robert Skinner

(Research Associate)





The other partners in the project are:


European Union of the Deaf (EUD)

European Forum of Sign Language Interpreters (efsli)





If you decide to participate, we will ask you questions about your experience with using telecommunication relay services. The survey will take 20 - 30 minutes and you can leave your contact details at the end of the survey if you'd like to offer your personal comments.


Any personal details gathered in the course of the study will remain confidential. No individual will be identified in any publication of the results. We will use your information as part of our research looking into telecommunication relay services and our research may be published and shared with the wider community.


If you decide to participate you are free to stop and end at any time. No reason or explanation is needed. Click the consent option (below) and the next button to proceed.




Survey will close 15 March 2014

Click here